For shipments to Spain (Peninsula and Balearic Islands):

• For purchases of NON-Customized products → Delivery time is 1 to 2 business days.
• For purchases of Customized Products → Delivery time is 2 to 5 working days.

*During discount periods, delivery times may be longer than usual.

In any case, we will always try to shorten shipping times as much as possible in order to ensure a quick and efficient reception of your orders.

The delivery time for customized orders with international shipping is 15 working days.

Of course, we always warn you. Once your order has been processed, you will receive an email informing you that your order is in process. In the following hours, your purchase arrives at your agency (as soon as it arrives, you will be notified with another email).

From there, in no more than 72 hours the courier company will make the delivery; if you are not there, they will try again. If in none of these attempts they manage to deliver your purchase, do not worry! Your shipment will be in the agency for 5 working days, in this case you should contact customer service so that our colleagues can arrange a new delivery of your order.

Yes, you just have to take into account that the shipping cost is 50€ and it is charged to the customer.

Yes, Lonbali ships worldwide.

If your order is destined for a country outside the European Union, it may be subject to taxes, duties and taxes u other charges due to local or customs legislation. Lonbali is responsible for shipping but not for any local charges.

The buyer shall be responsible for all customs charges associated with the importation of the product.

Please note that for customs reasons, your order may also be delayed.

Yes, you have 30 days from the date of shipment of your order to return your purchase from Lonbali.com. Items must be in perfect condition. Please note that Personalized products cannot be returned.

We are extending the return period until January 15, 2024. Items purchased between November 15 and December 14 can be returned until January 15, 2024. For products purchased on or after December 15, the standard 30 calendar day return policy will apply.

These are the options for returning your merchandise:

• Return to a delivery point
• Return from home
• Return to official store Lonbali

To make a return at a point or request a home pickup, you can do it from the section of Returns.

Yes, you just have to go to one of our stores Lonbali with the order confirmation email.

Remember that the refund will be made with the same payment method used for the purchase and may take up to 15 days.

As we want you to receive your order as soon as possible, our logistics team is already preparing it.

Once you have purchased a product in our store, it is automatically processed, so we cannot cancel it. You can see how to return your order here.

Please note that Personalized products cannot be returned.

Remember that you have 30 calendar days to return it from the date of delivery. Once we have received it we will check that everything is correct and in 15 working days we will refund the amount of your purchase. The products cannot be opened.

If you have received a damaged product, in order for us to help you, you must follow the steps below:

1. Contact us, within a maximum period of 14 calendar days from receipt of order, through our (form) and provide the following information:

• Order number.
• Reason for return.
• Product name and photo.

1. In order for us to manage the collection of the product you have received damaged, you must indicate the time slot in which you would have more availability, within the hours of 09:00 to 18:00, with a margin of at least 3 hours.
2. Place your(s) item(s) in its original packaging, (or in a similar one if you no longer have it).
3. Close the package so that the product is not exposed or visible e insert the delivery note or, failing that, a piece of paper indicating the number "Order XXXXXXXXXX".
4. Once the pick-up has been arranged, we will send you a reference number so that you can track the shipment.

Of course! The following payment methods are available:

Credit cards: Visa, MasterCard, MasterCard Maestro and American Express.

PayPal - This payment method involves a handling fee of 1% of the amount of your purchase with a minimum amount of 0.90 €. Paypal payment takes a few minutes to be processed and confirmed.

Klarna - After clicking on "Pay Now", you will be redirected to Klarna - Pay in installments without interest to complete your purchase securely.

Bizum - After clicking "Pay Now", you will be redirected to Pay with Bizum by MONEI Pay to complete your purchase securely.

The security of the information that customers delegate to Lonbali.com is one of our top priorities.

Our system is totally secure. The card data is stored in an external entity that has the SSL certificationa standard of secure payment on the network that provides security in the authentication and privacy of the information you enter on our website through the use of cryptography, as well as the seal Online Trust. Both guarantee the total security of the payment on our website, enjoy your purchases!

Due to the new European PSD2 regulation, you may be required to perform a verification step when paying with a credit or debit card during the checkout process.

There are several methods, but the most common ones are based on verifying the payment through your bank's app, on your cell phone or with a temporary one-time use code.

If you have placed an order in our store and would like an invoice, please send a message to: info@lonbali.or you can contact us through our form with the data you want us to include and the CIF or NIF.

Yes, we have stores in Madrid, Barcelona, Valencia and Palma de Mallorca, you can see and buy in our physical Stores that you can find here here.

Check your junk or spam folder, your confirmation email may be there.

If you can't find it, you can write to info@lonbali.com and we will locate it for you. 

If you want to be sure to receive future mailings from us, please add us to your junk mail list and make sure that the email address you used for your purchase is the correct one.

We work very hard to ensure that our products are of the highest quality and free of defects. But even for us it is difficult to have everything under control.

However, if you have a problem with a defective or damaged item, please contact our customer service team at info@lonbali.com and our team will help you with anything you need.

Purchasing a product on PRE-ORDER means that you will have bought a product that is not in stock but will be in stock in a short time.

To pre-order a model, you will need to add it to your purchase as if you were placing a normal order. You will then need to follow the checkout process as usual, please note that if you place a pre-order, it will be treated as a normal order and will be charged when you place the order. Orders for that product will start to be shipped from the date indicated on the product card.

If your order contains a mix of pre-order and in-stock items, we will make a single shipment on the date that is scheduled for pre-order.

Here we tell you the steps to personalize our products with your initials stamped on them and here you can see a video of how to do it:

1. Choose the model you like the most (shopper, shoulder bag, handheld...) and click on it.
2. Once inside the product page, click on the "Customize" button that you will see just below the price.
3. When you are on the customization screen, click on the "Text" button at the top right on desktop or at the bottom of the screen on mobile.
4. You can then add your initials to the item, your name or any text you wish, using the "Text to add to your design" box.
5. Once you have chosen the text, select the font in "Font", the color, the font size and, if you want, apply a drop shadow. You will see a preview of how the initials look on the bag.
6. If you want to add more text, click on the "Add another text" button. In the mobile version, you have the option "Update text" to modify it; on desktop, you can change it directly in the "Text to add to your design" box.
7. In the preview you can change the place of the text by dragging and dropping it, rotate it, increase or decrease its size, and delete the text if you have made a mistake. Note that the text must fit inside the customization area.
8. When everything is ready, just click on the "Add to cart" button... and you will have your bag with your initials!

Please note that customizations are made with vinyl and / or embroidery depending on the model. Please note that these customizations are made by hand and handcrafted so they may have small variations (size, color or position ...).

Don't panic! If when you have made your customization you realize that something is not correct, please contact our Customer Service team as soon as possible to request a change, it's that simple! You can do it through our form.

Yes, you can customize it whenever you want. If you don't know how to do it, please contact our customer service staff through this form or you can write an email toinfo@lonbali.com and they will help you to do it.

1) Make sure you have entered the code correctly and clicked the "Apply" button.

2) Make sure that the purchase you are making complies with the code conditions (validity date, minimum amount, specific product, exclusive promotion...).

3) We remind you that you can only use one promotional code per purchase, and promotions are not cumulative.

If you still can't get it to work, send us your request and we will solve it. We would appreciate it if you could include a screenshot of the error so we can fix it as soon as possible. 

It is important that you contact us before placing the order, because once the order has been placed it will not be possible to apply the promotional code. Remember that we will contact you within 48 working hours.

If you have forgotten to add the promotional code to your order, please contact our Customer Service team and they will help you to solve it.

What a pity! If the promotional code is no longer active you cannot benefit from this promotion. Stay tuned to our newsletters and follow us on Facebook or Instagram to be updated on future promotions.